Terms and Conditions  

DEPOSITS 

A deposit of 2 night’s accommodation per room must be received to confirm a reservation payable by Visa, MasterCard or EFT. Payment of the deposit will indicate acceptance of these terms and conditions. 

Zenith Ocean Front Apartments bears no responsibility for monies paid via travel agencies until cleared funds are received in the trust account of Carefree Pty Ltd. 

CANCELLATIONS 

For cancellations Up to 14 days prior to arrival will receive a full refund less $50.00 administration fee. 

Between 14 days and 48 hours prior to check in, cancellation fee is $200.00 or 50% of payment made. With in 48hours or on check in, cancellations are subject to 100% cancellation fee. 

No shows and cancellations after check in will be subject to a 100% cancellation fee , however if after arrival clients are dissatisfied with any aspect of their accommodation and decide to terminate their stay and notify management immediately , the amount to be refunded if any is at the discretion of the property management. 

Refunds can only be refunded directly into allocated bank accounts. 

Refund processing may take up to 10 working days 

AMENDMENTS 

Up to 30 days prior to check-in - no fee will apply and within 14 days prior to arrival - amendments subject to availability and a $25 fee may apply. 

ACCOMMODATION 

Whilst care is taken to ensure the description of the facilities and services of the Zenith Ocean Front Apartments is accurate, these are continually being changed, upgraded and occasionally taken out of service. 

Property room photos may not be specific to room allocation. Photos are indicative only. Accommodation facilities listed may not apply to all room types. 

SPECIAL REQUESTS & UNIT REQUESTS 

Whilst we attempt to satisfy all special requests, we are unable to provide a guarantee. 

UNDER 18’S 

All clients under the age of 18 must be accompanied by a parent / guardian  or an individual over the age of 18, the property has the right to refuse any booking, when the legal guardian over 18 cannot provide current ID if requested on check-in. 

Zenith Ocean Front Apartment has a strict party free policy. Any individuals displaying loud music, excessive noise from apartment or balconies, or exceeding the maximum occupancy for the apartment will have their booking terminated and will loose full payment received. 

CHECK - IN 

Guests are required to provide Identification such as a current driver’s licence, passport or 18+ cards upon check in. 

Full payment is required on arrival for any outstanding monies of the account. Full payment is required if you intend to arrive out of office hours. 

A Credit Card is required upon arrival and a booking will be cancelled if a credit card cannot be produced. 

A Pre-Authorisation against a credit card will be required at check-in or if you intend to arrive out of office hours it is required before you arrive. 

LATE ARRIVALS 

Guests arriving after reception hours may gain entry to the building via the “after hours phone service” located in the entry lobby adjacent to the intercom system.  Your room key will be located in the night safe next to the intercom system and the night service will guide you through the safe opening process.  Additional keys will be available for you the next morning at reception when you come down to settle your account. 

PARKING 

Undercover parking is provided for one vehicle only per apartment, tow away rules apply if vehicles are parked incorrectly.  It is the responsibility of the vehicle owner to see that they are parked correctly and notify reception if a problem exists.  Additional paid parking is available close by at vehicle owner’s expense. 

DEPARTURE 

Please leave the apartment the way you found it on arrival in a neat and tidy condition.  Dishes are to be washed, recycling is to be cleared to the recycling bins in basement 1 and all rubbish is to be placed in tied bags and put down the chute or taken to basement 1 garbage room.  If this has not been done then a $100.00 service fee will apply. 

ROOMS 

Rooms can be requested but requests are not guaranteed.

CLEANING 

Rooms must be left in the same condition as they were when you arrived. All rubbish is to be removed and taken to the rubbish or recycling bin located in basement 1, the room must be left in a respectable condition. A cleaning fee of up to $200 will be charged at manager’s discretion and will be deducted off your credit card automatically. 

BOND 

A pre authorisation on a credit card is required on check in to Zenith Ocean Front Apartments. Bonds can take up to 14 days to be refunded by the banks.